Privacy Policy for EcoNav Solutions

At EcoNav Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our online platform, which promotes and sells eco-friendly products for a sustainable lifestyle.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identifiable Information (PII): This includes your name, email address, shipping address, billing address, phone number, and payment information (processed securely through third-party payment gateways) when you make a purchase or create an account.
• Usage Data: Information about how you access and use our site, such as your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This helps us understand user behavior and improve our platform.
• Communication Data: Records of your communications with us, including inquiries, feedback, and customer support interactions.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our site and hold certain information to enhance your experience, such as remembering your preferences and shopping cart contents.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To process and fulfill your orders for sustainable household goods, organic personal care items, recycled stationery, eco-friendly packaging, and biodegradable products.
• To manage your account and provide customer support.
• To personalize your experience on our site, showing you products and content relevant to your interests in eco-friendly living.
• To improve our website, products, and services based on your feedback and usage patterns.
• To send you marketing communications about new products, promotions, or special offers that align with our eco-friendly mission, subject to your consent.
• To monitor and analyze trends, usage, and activities in connection with our services.
• To detect, prevent, and address technical issues or fraudulent activities.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party (e.g., fulfilling your order).
• Legitimate Interests: When processing is necessary for our legitimate interests (e.g., improving our services, preventing fraud), provided these interests do not override your fundamental rights and freedoms.
• Consent: Where you have given explicit consent for specific processing activities (e.g., for direct marketing).
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

4. Disclosure of Your Information

We may share your personal information with third parties in certain situations:

• Service Providers: We engage trusted third-party companies and individuals to facilitate our services, such as payment processors, shipping companies, IT service providers, and analytics providers. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers: If EcoNav Solutions is involved in a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: To protect the rights, property, or safety of EcoNav Solutions, our customers, or the public.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal data. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining data to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Data Protection Rights

Depending on your location, particularly if you are in the EEA, you have certain data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Company Name: EcoNav Solutions
• Address: Margaret Drive, Singapore, 140129, sg